Frequently Asked Questions

Find answers to common questions about our luxury carpets, services, and policies.

What is the warranty period for carpets?

We provide a comprehensive 5-year warranty on all our luxury carpet products with free maintenance service for manufacturing defects.

Do you provide international shipping?

Yes, we ship worldwide with guaranteed safe packaging and comprehensive insurance coverage. Shipping costs vary by location and carpet size.

How should I care for my carpet?

We recommend regular vacuuming, avoiding direct sunlight, and professional cleaning annually. We provide detailed care instructions with each purchase.

Do you offer custom carpet designs?

Yes, we specialize in custom designs. Our team can work with you to create a unique carpet that perfectly matches your vision and space requirements.

What materials do you use in your carpets?

We use only the finest natural materials including premium wool, silk, and cotton. All materials are ethically sourced and environmentally sustainable.

How long does delivery take?

Standard delivery takes 2-4 weeks for in-stock items. Custom orders typically require 8-12 weeks depending on complexity and size.

What is your return policy?

We offer a 30-day return policy for unused carpets in original condition. Custom orders are non-refundable but we guarantee satisfaction.

Do you provide installation services?

Yes, we offer professional installation services in select areas. Our certified installers ensure your carpet is properly placed and secured.

Still Have Questions?

Our team is here to help you with any additional questions about our products and services.